Help Centers

The EDS help centers provide step-by-step instructions for routine claim management tasks, including video tutorials for the most common tasks. To visit a help center, choose your practice management system from the list below.
EDS Help Center for Open Dental Users

EDS Help Center for Eaglesoft Users

When contacting support..

When contacting EDS Customer Support, the following information will assist us in answering your questions:
- Subscriber - Insured ID - Practice Name - Patient's Name - Date of Services - Claim Amount - Date of Claim to EDS

Customer Support

The EDS Dental Customer Support Department is available to answer any questions or concerns you may have regarding transmission of a claim to a payer. Please follow the steps below in determining the quickest way to resolve your questions:

Transmission Support

If you have a question regarding whether or not a claim was transmitted to a specific payer, please check your status report for that day. If you do not show a status report for the claim(s) in question, please contact:
800-482-3518

Claim Status Support

All inquiries regarding claim status should first be directed to the appropriate payer. If you are unable to find an answer to your question from the Payer, please make note of the name and phone number of the person contacted at the Payer office, and then contact:
800-482-3518

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