Help Centers
The EDS help centers provide step-by-step instructions for routine claim management tasks, including video tutorials for the most common tasks. To visit a help center, choose your practice management system from the list below.When contacting support..
Customer Support
The EDS Dental Customer Support Department is available to answer any questions or concerns you may have regarding transmission of a claim to a payer. Please follow the steps below in determining the quickest way to resolve your questions:
Transmission Support
If
you
have
a
question
regarding
whether
or
not
a
claim
was
transmitted
to
a
specific
payer,
please
check
your
status
report
for
that
day.
If
you
do
not
show
a
status
report
for
the
claim(s)
in
question,
please
contact:
800-482-3518
Claim Status Support
All
inquiries
regarding
claim
status
should
first
be
directed
to
the
appropriate
payer.
If
you
are
unable
to
find
an
answer
to
your
question
from
the
Payer,
please
make
note
of
the
name
and
phone
number
of
the
person
contacted
at
the
Payer
office,
and
then
contact:
800-482-3518