When contacting support..
The EDS Dental Customer Support Department is available to answer any questions or concerns you may have regarding transmission of a claim to a payer. Please follow the steps below in determining the quickest way to resolve your questions:
If you have a question regarding whether or not a claim was transmitted to a specific payer, please check your status report for that day. If you do not show a status report for the claim(s)
in question, please contact:
Claim Status Support
All inquiries regarding claim status should first be directed to the appropriate payer. If you are unable to find an answer to your question from the Payer, please make note of the name and
phone number of the person contacted at the Payer office, and then contact: